Appeals and Complaints

Appeals

Through an appeal, an institution may question the formal outcome (the decision) of a process.

Since the ECTE Council acts for an autonomous and voluntary association of evangelical institutions of biblical and theological training, its decisions cannot be put in question by appeal to public law or to public courts. Two levels of appeal are available to a school that does not agree with a decision made by the Council.

First level appeals

  1. First Level appeals must be made in written form to the Council itself though the General Secretary at office@ecte.eu. Reception will be acknowledged.
  2. The appeal must specify the formal outcome (decision) and the related process to which the appeal relates and include relevant documentation.
  3. The Council will discuss the appeal and reply in written form to the institution.
  4. If necessary a visit or other forms of personal contact will be organized.

Second level appeals

  1. If the first level appeal is not satisfactory, the school may write a Second Level appeal to the General Assembly of the ECTE that meets every two years.
  2. Second level appeals should be sent to the General Secretary at office@ecte.eu and brought to the General Assembly which will designate an ad hoc committee to deal with the specific appeal.
  3. The designated ad-hoc committee will be suitably qualified, international in composition, free of conflict of interest and independent from the General Assembly, the HEI and the Council in its decision.
  4. Both the Council and the institution must submit to the decision of this committee. Failure to do so will cause the re-election of the Council or the exclusion of the institution from membership.
  5. Once the appeal procedure is complete, the ad hoc committee will disband.

All appeal procedures and relative results and statistics will be published on this page of ECTE website.

Procedure originally approved by the General Assembly, 2007. Revised by the ECTE Council November, 2020.
 

Complaints

A formal complaint allows an institution to state its dissatisfaction with the conduct or the consistency of the process or those carrying it out.
  1. Complaints will be submitted in writing by email to the General Secretary at office@ecte.eu. Reception will be acknowledged.
  2. The complaint must specify the conduct of the process or those carrying it out and include relevant documentation where possible.
  3. The Council will discuss the complaint and reply in written form to the institution, either upholding, dismissing or requiring further investigation into the complaint.
  4. If the complainant is dissatisfied with the outcome, it can write a second level complaint to the General Assembly through the General Secretary, that will designate an ad-hoc committee and follow the same procedure as for appeals.

Institutions are also regularly asked to provide satisfaction feedback following site visits and reviews (see Visitation Feedback).  This feedback is examined by the Review Secretary, brought to the ECTE Council, addressed and communicated to the institution.

Procedure approved by the ECTE Council November, 2020.


Results and statistics

To date, there have been no formal appeals to the decisions of the ECTE Council.  Since 2020 (date of publication of complaints procedures) there  have been no formal complaints regarding the conduct of the accreditation processes.

In November 2020, all ECTE accredited institutions are being surveyed on their satisfaction of ECTE’s appeals and complaints procedures.  The results will be published here.